People's Food Pty Ltd
ABN - 286 489 144 25
PLACING YOUR ORDER:
All orders can be placed via our website. Quotes can be requested in writing via email to orders@peoplesfood.com.au. Our customer service team are also happy to answer your questions over the phone on (03) 9629 6311.
CUT OFF TIMES:
Order for Monday, cut off is 2pm Friday.
Order for Tuesday, cut off is 2pm Monday.
Order for Wednesday, cut off is 2pm Tuesday.
Order for Thursday, cut off is 2pm Wednesday.
Order for Friday, cut off is 2pm Thursday.
Last minute orders may be accepted depending on availability and requests can be sent to orders@peoplesfood.com.au. or via phone on (03) 9629 6311.
Requests sent after business hours will be reviewed the following morning and are accepted based on availability.
DELIVERY TIMES:
Monday to Friday between 7:00am - 3:00pm
If your delivery has warm food in it, please specify the time you’d like the food to arrive in the notes section of your order. Warm deliveries can arrive up to 30 mins before your desired delivery time.
MINIMUM SPEND:
Monday to Friday: $150 per delivery
Minimum spends exclude delivery fees.
PICK-UPS FROM OUR KITCHEN:
We offer order collection from our headquarters at TB02 Ramsay Lane, 550 Bourke Street Melbourne.
Pick-ups can be arranged by selecting “pick up” when you are placing your order online.
OFFICE HOURS:
Our office hours are Monday to Friday between 7:00am - 3:00pm.
Our online store is open 24 hours a day, 7 days a week. Orders can be placed anytime according to our cut off times.
CHANGES TO YOUR ORDER:
For any amendments to your order, please email these in writing to orders@peoplesfood.com.au and include your order number. Our team will review your change request and facilitate the update to your order. Please ensure your order changes occur prior to the cut off time.
DIETARY & CHANGE OF ITEMS REQUESTS:
Requests to make alterations to boxed catering items will not be accepted upon ordering. If you wish to have items that are not within a set box, these are available to be purchased individually by its minimum quantity.
We at the People’s Food can offer a wide variety of specialty diet menu items. These include dairy free, vegan, vegetarian, gluten free and pork free. While we take the upmost pride and care to accommodate your dietary requirements there can be traces of allergens found within our catering. In the event you or your client has a life-threatening anaphylaxis inducing allergy, we highly recommend the consumer(s) is made aware of this clause and has an epinephrine autoinjector (Epipen) on hand. Any instances where you or your client suffers loss or illness resulting from nuts or traces of allergens found in our catering, the People’s Food will not be held liable.
If the catering you require includes life threatening inducing allergy food items, please email through to orders@peoplesfood.com.au.
DELIVERY FEES:
We offer FREE delivery on Monday to Friday (excluding public holidays) to all orders that meet the mimimum spend within 5kms of the CBD.
CREDIT CARD SURCHARGES & PAYMENT:
Credit card surcharges apply (VISA 1.5%, Mastercard 1.5% & Amex 2.75%)
Payment is required in full upon placing your order.
All prices include GST.
ORDER CANCELLATIONS:
Cancellation charges will apply once your order has been confirmed and paid in full. If your order is cancelled within 48 hours of your delivery, your order will not be refunded.
If your order is cancelled with more than 24 hours notice you will receive a 50% refund of your total order
To cancel your order please email orders@peoplesfood.com.au or phone (03) 9629 6311.
DELAYS ON YOUR DELIVERY:
We are dedicated to delivering great food on time. In the event that we are delayed due to unforeseen circumstances we will notify you straight away